I inquired about the care service at Serenity Homecare. When I was ready to go home the social worker offered me a Direct Payment. “The agency that I used through the Council was very good, but when I went into hospital, that service stopped. She was previously cared for through a Council led service and was offered a Direct Payment. Ivy has had a hip replacement and needed care after coming out of hospital following surgery. I am very impressed with the staff, their professionalism and the attention that they give me when they visit.” The management team were very considerate and planned my service in accordance with my instructions. I found it difficult to look after myself and needed some care and support. “A friend of mine had used the agency before when she needed care after a car accident. I cannot fault their service and look forward to seeing my carer each day.”Īlma has recently had a hip, knee replacement and needed care after coming out of hospital following surgery. They immediately responded to my call and the manager came to see me in my home and spent time with me to listen and understand my needs. “I telephoned three agencies and the staff at Serenity Homecare picked up the telephone first. Near the end of the six weeks his care needs were assessed by the hospital social worker and he was given the option of choosing a home care agency. He was offered six weeks of reablement through the local Council care service. Here are some Case Studies that reflect our commitment to your care:īob, who is 81 years old, suffered from a stroke, having had good health most of his life. We take great care to listen to your needs and to give you as much choice as possible when designing your care service so that we achieve the best outcomes for you. Our business continues to grow because more and more people are trusting us to deliver a care service that fulfills their need. We understand that trust is vital in helping you to make this choice, so we will design our service so that it is personal to you giving you the flexibility you need to remain as independent as possible. When you suddenly find that you need someone to care for you it can be difficult to make a choice.
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